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Terms & Conditions

DRAFT — this text is a starting point and has not been reviewed by a lawyer. Replace every bracketed item and remove this notice before publishing.

1. About these terms

These terms govern your use of the JAAHEZ website and apps (the "Platform"), operated by [OWNER TO PROVIDE: legal entity name]. By creating an account or using the Platform you agree to them. If you do not agree, please do not use the Platform.

2. Your account

  • You must be at least 18 years old. Registration asks you to confirm this.
  • Give accurate information and keep your sign-in details secure. You are responsible for what happens under your account.
  • One JAAHEZ account can be used both to request services and, once a provider profile is set up, to offer them.

3. What JAAHEZ is

JAAHEZ is an online marketplace that helps people find independent service providers in the countries it supports, send service requests, book appointments, message each other and leave reviews. Providers are independent: they set out and carry out their own services. [OWNER TO PROVIDE: wording on JAAHEZ’s role and responsibility for services between users — lawyer to confirm]

4. If you are a provider

  • Keep your profile, services and work gallery accurate, and only share work you have the right to share.
  • Answer requests honestly, keep confirmed appointments, and change or cancel them through the Platform if your plans change.

5. If you are requesting a service

  • Describe your request accurately and keep or cancel appointments through the Platform.
  • Leave reviews that honestly reflect your experience.

6. Content and conduct

Do not post or send anything unlawful, misleading, abusive, or that infringes someone else's rights; do not spam, harass, or share other people's personal information. You keep ownership of the content you post and allow JAAHEZ to host and show it on the Platform so the service can work. [OWNER TO PROVIDE: scope of the content licence — lawyer to confirm]

7. Moderation

JAAHEZ may review content and accounts. We may hide or remove content, decline or hide a request or provider profile, and limit or suspend an account that breaks these terms or the law. You can report content or a problem through the Report page.

8. Plans, fees and payments

Some features depend on your plan. The available plans, their features and prices are shown on the Subscriptions page. [OWNER TO PROVIDE: billing, payment methods, taxes, cancellation and refund terms]

9. Messages and notifications

The Platform sends notifications about your requests, appointments and messages. You may be able to manage some of these in your notification settings.

10. Liability

[OWNER TO PROVIDE: disclaimers and limitation of liability — lawyer to provide]

11. Changes to these terms

We may update these terms. The version you accepted when you registered is recorded with your account. [OWNER TO PROVIDE: how important changes are announced]

12. Governing law and disputes

[OWNER TO PROVIDE: governing law, courts and dispute process]

13. Contact

Questions about these terms: see the Contact page.